HELP & SUPPORT
Our approach to customer service is simple. We want you delightfully happy with every order. So, whatever the issue, our friendly customer service team will always try to make it right. In addition, we are always interested in opinions and feedback. Feel free to contact us in whatever method is convenient for you
– Current Service Methods Available: Phone, Email, or Live Chat
– TOP QUESTIONS –
How long will my order take to arrive?
On average, orders arrive to the destination address in 5-7 business days. The delivery time will depend primarily on two factors: item availability and shipping service.
Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.
During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the “Calculate Shipping” link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region — these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).
If we determine that we will not be able to deliver an order within the promised time-frame, we will immediately contact you via email.
Do you ship to PO Box Addresses?
Yes, in many cases we are able to ship to a PO Box. Online orders with ground shipping or priority mail can ship to a PO Box, whereas orders with express shipping typically require a physical address, as those orders will be delivered by UPS, DHL, FedEx or a similar courier. We will alert you during the checkout process if one or more of the items in your order will require a physical address, based on your selection of shipping service.
Do you ship to APO/DPO addresses?
Yes, we ship to APO/FPO/DPO addresses. Online orders with ground shipping, can ship to such an address. We will alert you during the checkout process if one or more of the items in your order is not eligible for delivery to the APO/FPO/DPO address provided. Please note that expedited delivery services are not available for APO/FPO/DPO addresses, and that actual delivery time may exceed the timeframe quoted for some overseas destinations.
What forms of payment do you accept?
We accept payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal ; orders placed using these payment methods must be placed online through our secure server.
Where is my order?
If you placed an order more than 3 days ago and would like to find out the status, send an email to firstname.lastname@example.org please include your name, order number, and email address. A member of our customer service team will reply with detailed information about your order, such as if it has been shipped, the tracking number, or when we expect it to be delivered.
Visit “Track Your Order” located in the navigation above (click to view) once on the page simply enter your Order ID in the box below and press the “Track” button. The order id was given to you on your receipt as wll as in the confirmation email .
My order shows delivered, but I can't find it?
If your tracking information (number) shows your package was delivered, but you can’t find it:
Within 36 hours of expected delivery
- Verify the shipping address used for the order
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
- Wait 36 hours – in rare cases packages may say delivered up to 36 hours prior to arrival
– NEED MORE HELP? –
Email & Form
Email us using this simple form. We will respond to you within 24 hours or sooner. If the form isn’t your style you can also send emails directly to email@example.com
Over the Phone
Alternately, you can call Dudu Osum-Osun Customer Service toll-free Monday through Friday from 10:00am to 5:00pm (EST) at 1.800.708.2787